This Privacy Policy (“Policy”) is used with the purpose to help customers to understand information collected on AEONMALL Vietnam app (Hereinafter referred to as “AEONMALL Vietnam Application”) and to ensure privacy of user’s personal information when access and/or use mobile application of AEONMALL VIỆT NAM, placed inTầng 3, Văn phòng phía Đông, AEONMALL Long Biên, số 27 đường Cổ Linh, Phường Long Biên, Quận Long Biên, Thành phố Hà Nội, Việt Nam (Hereinafter referred to as “Company”).

This policy describes how Company collect, save, share, update, check and protect customer personal reason when joining AEONMALL Vietnam Application. User’s participation in account registration, access to and use of the AEONMALL Vietnam Application is understood as the User has read, understood and agreed to comply with this Policy, including revised and supplemented versions of the Policy (if any).

Privacy Policy

This privacy policy (“Policy”) is used with the purpose to help customers to understand information collected by AEONMALL VIETNAM Co., Ltd (Hereinafter referred to as “AEONMALL Vietnam” or “we”) and to ensure privacy of user’s personal information when access and/or use mobile application of AEONMALL VIETNAM Co., Ltd (“AEONMALL Vietnam’s mobile app”).

Users must be responsible to promptly notify us about inappropriate behavior of using, abusing, violating privacy of third party to AEONMALL Vietnam’s mobile app to provide suitable solution.

1. Method, purpose and scope of information

Users when using AEONMALL Vietnam’s mobile app might be required to provide information such as: full name, email, phone number, password and others when register for us to identify, verify information, support, contact and exchange information with users while providing services.

Along with our request, users should commit that given information are true, accurate and complete at that time. After agreed those information, we understood that users allowed us to collect and use the information with the purpose and scope mentioned in this Policy. Any inaccurate information might affect user’s benefits and we will not be responsible those cases.

2. The scope of using information

AEONMALL Vietnam uses the provided user’s information to:

  • Providing suitable services/utilities for each user.
  • Sending notifications about exchanging information activities between users and AEONMALL Vietnam in order for users to follow those information and to announce that AEONMALL Vietnam had recorded those information.
  • Connecting and solving user’s issues in special cases.
  • Confirming and contacting related transactions in AEONMALL Vietnam mobile app.
  • Marketing and advertising.
    – To send the user news about promotion campaigns, activities, or upcoming events of AEONMALL Vietnam and/or our affiliate and/or our partnership via email or SMS.- To help us conduct marketing and advertising
  • Any other purposes to which user’s consent has been obtained.
  • AEONMALLL Vietnam has the responsibility to cooperate in providing user’s personal information when there is a request from state agencies who have authorization or in special cases following the regulations of law.

To accomplish the above purposes, AEONMALL Vietnam shall consider sharing your information to AEONMALL Vietnam’s partners. The information may be shared to third party who we corporate to develop the AEONMALL Vietnam’s mobile app. However, in this case, we will endeavor to ensure that the recipient is unable to take advantage of the User’s information to perform the purposes that goes beyond the stated scope of uses permitted by Users, we will also ensure they will not use this information for illegal purposes.

3. Storing information and editing personal information

Personal information of users will be stored until there is a request of cancellation in accordance with the laws or by user. In any other case, user’s personal information will be privately kept in server of AEONMALL Vietnam and the server of the AEON MALL Vietnam’s Loyalty Program. Users have the right to use services and utilities provided by AEONMALL Vietnam Mobile Application, to change, update, remove personal information provided on database of AEONMALL Vietnam’s mobile app by logging in the personal account.

Users have the privilege to send complains to website address or via AEONMALL Vietnam’s mobile app. After receiving these responses, we will confirm the information; if the problems are true in accordance with user’s feedback, based on severity level, AEONMALL Vietnam will have appropriate solution.

4. Third-Party Link

AEONMALL Vietnam’s mobile app may contain links to third-party websites, apps and online service that are not owned or controlled by AEONMALL Vietnam. AEONMALL Vietnam has no control over, and assumes no responsibility for the websites, apps and online service of third party. Please be careful when you leave AEONMALL Vietnam mobile app. User is highly recommended to acknowledge terms and conditions of such websites, apps and online service of third party.

5. Commitment to protect user’s personal information

Personal information of users on AEONMALL Vietnam’s mobile app are guaranteed to be absolute private following personal information protection policy. Any harvest or using information of each user without purposes mentioned above in this information privacy policy can only be accepted when allowed by that user, unless the regulations from law case.

Do not use, transfer, provide or disclose to any third party about user’s personal information when there is no acceptance from the user except for requests of competent state agencies according to regulations of the Law or be allowed by that user base on rules of this Policy.

In case storage server was hacked that lead to the lost in user’s personal information, AEONMALL Vietnam has the responsibility to notify the issue to authorities to investigate timely and announce to users.

For AEONMALL Vietnam to solve requests/complains of individuals/organizations when contacting us, please provide complete related information including: full name, address, mobile numbers… and responsible with the information. AEONMALL Vietnam will not be responsible or solve any complains relating to user’s benefits if the personal information provided from that user was incorrect.

6. Update

When updating new app version, this Policy might be updated also to replace the initial rules and regulations. Please open your app with newest version to see detail information.

7. Address of the entity that collects and manages personal information

In case the User needs to make a complaint about privacy or has any other issues that need assistance, please contact the hotline (028) 6288 77 33 the email address:

Upon receiving a request from the User, the Responsible Department is responsible for implementing technical and professional measures to verify the contents reflected and promptly addressed to the User. The processing time for reflections related to User’s personal information is 15 days.