Privacy Policy

Version dated: 1/7/2023

This privacy & information processing policy (“Policy”) is used with the purpose to help user to understand information collected, stored and processed by AEONMALL VIETNAM Co., Ltd. (Hereinafter referred to as “AEONMALL Vietnam” or “we”) and to ensure privacy of user’s personal data when access and/or use mobile application of AEONMALL VIETNAM Co., Ltd. (“AEONMALL Vietnam’s mobile app”).

User must be responsible to promptly notify us about inappropriate behavior of using, abusing, violating privacy of third party to AEONMALL Vietnam’s mobile app to provide suitable solution.

1. Method, purpose and scope of information

1.1 User when using the AEONMALL Vietnam’s mobile app may be required to provide personal data (“Personal data”) in order to use the services and facilities provided by the AEONMALL Vietnam’s mobile app. For clarity, Personal data is the information of an individual or used for identification of an individual. Personal data includes general personal data and sensitive personal data, which can be: Full name, date of birth, contact address, place of residence, email, phone number, ID card number, personal identification number, relevant information about health, occupation or any information, data as prescribed by law from time to time is Personal data.

1.2 AEONMALL Vietnam collects, stores and processes user’s Personal data and/or is provided by user to identify, verify information, create/delete user account, support, contact and exchange information with user while providing services. In addition, AEONMALL Vietnam shall process user’s Personal data as prescribed by law and requirement of competent authorities.

1.3 User should commit that given Personal data are true, accurate and sufficient at the time of submission. When user providing Personal data, we understood that user allowed us to collect and use the Personal data with the purpose and scope mentioned in this Policy. Any inaccurate information may affect user’s benefits and we will not be responsible for those cases.

2. The scope of using information

AEONMALL Vietnam uses Personal data provided by user to:

(i) Providing suitable services/utilities for each user.
(ii) Sending notifications about exchanging information activities between user and AEONMALL Vietnam in order for user to follow that information and to announce that AEONMALL Vietnam had recorded that information.
(iii) Connecting and solving user’s issues in special cases.
(iv) Confirming and contacting related transactions in AEONMALL Vietnam mobile app.
(v) To send the user news about promotion campaigns, activities, upcoming events, research, survey of AEONMALL Vietnam and/or our affiliate and/or our partnership via email or SMS, notification.
(vi) Any other purposes to which user’s consent has been obtained.

AEONMALLL Vietnam has the responsibility to cooperate in providing user’s Personal data when there is a request from state agencies who have authorization or in special cases following the regulations of law.

To accomplish the above purposes, AEONMALL Vietnam shall consider sharing your Personal data to:

(i) any individuals assigned by us to collect, store and process Personal data, and/or
(ii) AEONMALL Vietnam Mobile Application development service provider, and/or
(iii) service providers that collect user information or provide care, customer communications, and/or
(iv) competent authorities as prescribed by law.

3. Storing information and editing personal information

3.1 User’s Personal data may be disclosed, stored, and processed in Vietnam or in any countries where AEONMALL Vietnam has a contract with a third party in that country to provide application development services, data collection and processing or customer care and communication.

3.2. User’s Personal data will be processed and stored from the moment we receive the Personal data with the user’s consent, until the user’s request for cancellation or as prescribed by law. User’s Personal data will be secured on the server managed by AEONMALL Vietnam and the server of the AEON MALL Vietnam Rewards Program.

3.3. User has the right to perform change, update, deletion or other actions in accordance with the laws on Personal data provided on database of AEONMALL Vietnam’s mobile app by logging in the user’s personal account and/or follow the instructions in this Policy, unless otherwise provided for by law.

3.4. In case user requests restriction or objection on the processing of user’s Personal data, user shall send the request for restriction or objection to AEONMALL Vietnam via email specified in Clause 3.7 hereinafter. User’s request shall be implemented by AEONMALL Vietnam within the time limit prescribed by law, with all Personal data that user requests the restriction or objection.

3.5. In case user requests AEONMALL Viet Nam to provide user’s Personal data, user shall submit the request under form No.01 specified in the Appendix of Decree No. 13/2023/ND-CP to AEONMALL Viet Nam via email specified in Clause 3.7 hereinafter. This request shall be implemented by AEONMALL Vietnam within the time limit prescribed by law.

3.6. In case users want to delete their accounts of AEONMALL Vietnam’s mobile app, users shall go to their Profile on app. After users delete their accounts, user can not re-register by the same email or phone number within 03 (three) months from the date of deleting account and AEONMALL Vietnam shall store user’s phone number and email address within 3 months after the account is deleted for the purpose of this clause.

3.7. User have the privilege to send requests, complains to email address: nbs@aeonmall-vn.com or via AEONMALL Vietnam’s mobile app. After receiving these requests, we will confirm the information; in case these information of user’s feedback is verified, based on the nature and severity level, AEONMALL Vietnam will have appropriate solution.

4. Third-Party Link

AEONMALL Vietnam’s mobile app may contain links to third-party websites, apps and online service that are not owned or controlled by AEONMALL Vietnam. AEONMALL Vietnam has no control over, and assumes no responsibility for the websites, apps and online service of third party. Please be careful when you leave AEONMALL Vietnam mobile app. User is highly recommended to acknowledge terms and conditions of such websites, apps and online service of third party.

4. Mini Game

• AEONMALL Vietnam’s mobile app includes mini games including Lucky wheel, Quiz game and Hado. These mini games are owned and published by each shopping mall and each shopping mall is solely responsible for resolving any claims from user related to the mini game. All information of customers in mini games will follow this Policy.
• In case the user needs to complain about these mini games, please contact the department in charge of each shopping mall. Contact details are provided in each mini game.
• Apple/Google does not participate in these mini games under any circumstances, including but not limited to being a sponsor.

5. Commitment to protect user’s personal information

Personal information of users on AEONMALL Vietnam’s mobile app are guaranteed to be absolute private following personal information protection policy. Any harvest or using information of each user without purposes mentioned above in this information privacy policy can only be accepted when allowed by that user, unless the regulations from law case.

Do not use, transfer, provide or disclose to any third party about user’s personal information when there is no acceptance from the user except for requests of competent state agencies according to regulations of the Law or be allowed by that user base on rules of this Policy.

In case storage server was hacked that lead to the lost in user’s personal information, AEONMALL Vietnam has the responsibility to notify the issue to authorities to investigate timely and announce to users.

For AEONMALL Vietnam to solve requests/complains of individuals/organizations when contacting us, please provide complete related information including: full name, address, mobile numbers… and responsible with the information. AEONMALL Vietnam will not be responsible or solve any complains relating to user’s benefits if the personal information provided from that user was incorrect.

6. Rights and obligations of user related to Personal data that we control, process:

6.1. Quyền của người dùng/ User’s rights

(a) To be informed of user’s Personal data processing.
(b) To access user’s Personal data in order to look at, rectify or request rectification of user’s Personal data.
(c) To withdraw user’s consent.
(d) To delete or request deletion of user’s Personal data.
(e) To request AEONMALL Vietnam to obtain restriction on the processing of user’s personal data.
(f) To request AEONMALL Vietnam to provide him/her with user’s personal data.
(g) To object to AEONMALL VIETNAM and 3rd-party provider processing user’s Personal data in order to prevent or restrict the disclosure of Personal data or the use of Personal data for advertising and marketing purposes.
(h) To file complaints, denunciations and lawsuits as prescribed by law.
(i) To claim damage as prescribed by law when there are violations against regulations on protection of user’s Personal data.
(j) Other rights as prescribed by law.

6.2. User’s obligations

(a) Protect user’s own personal data.
(b) Fully and accurately provide user’s Personal data.
(c) Other obligations as prescribed by law.

7. Address of the entity that controls and processes Personal data

AEONMALL VIETNAM CO., LTD.

Headquarter: 3rd Floor, East Office, AEON MALL Long Bien, No. 27, Co Linh str., Long Bien ward, Long Bien dist., Hanoi, Vietnam

Hotline: 024 3944 9815 (ext. 145)

Email: nbs@aeonmall-vn.com

8. Commitment to protect user’s Personal data

In all cases, we are committed to, with all necessary and reasonable efforts, to secure and protect the Personal data that user provides in accordance with requirements and standards of protecting Personal data as prescribed by law and regulation of this policy.

Any collection or using Personal data of user without purposes mentioned in this Policy can only be accepted when allowed by that user, unless the regulations from law case.

In case that a violation of Personal data protection regulations is detected, including but not limited to the server being attacked by a hacker leading to the loss of user’s Personal Data, AEONMALL Vietnam shall have the responsibility to notify the issue to authorities to investigate timely as prescribed by law and announce to user to coordinate in solving.

For AEONMALL Vietnam to solve requests/complains of individuals/organizations when contacting us, requestors are obligated to provide sufficient Personal data and responsible with this information. AEONMALL Vietnam will not be responsible or solve any complains relating to user’s benefits if the initial Personal data provided from that user was incorrect.

9. Update

When updating new app version, this Policy might be updated also to replace the initial rules and regulations. Please open your app with newest version to see detail information.

The AEONMALL Vietnam Rewards Program Policy

(Version updated by 04/11/2021)

I. Definition:

STT	Name	Description
1	Program Policy	Means guides, manuals and other documentation which related to AEONMALL Vietnam Rewards Program.
2	AEONMALL Vietnam Rewards Program	Called as “The Program”, a promotion program for frequent customers of AEONMALL VIETNAM Co., Ltd company which is delivered on the AEONMALL Vietnam’s mobile app directly.
3	AEONMALL Vietnam’s mobile app	Mobile application for performing the function of AEONMALL Vietnam Rewards Program on the smartphone which is operated and managed by AEONMALL Vietnam Co., LTD.
4	AMV	Abbreviation of AEONMALL VIETNAM Co., Ltd
5	AEON MALLs	The shopping centers which are wholly owned and/or operated by AMV. From time to time, AEON MALLs participating in this Program will be listed and updated in Article 2, Section II of this Program Policy.
6	Partner	The tenants, including all organizations, individuals supplying goods/service at AEON MALLs that installed payment acceptance equipment assigned by AMV (POS machine of Payoo brand) and registered to join The Program
7	Customer	A consumer who purchases of goods or services of Partner, but not yet a Member.
8	Member	All customers who are 15 years old and legally registered to participate in AEONMALL Vietnam Rewards Program, own and have activated the identification account on AEONMALL Vietnam’s mobile app. A member shall be entitled to apply one (01) member account with one (01) Vietnamese mobile phone number.
9	Coin	Coin rewarded to Member that is issued based on purchase number of goods/services in VND at the store of Partners or based on the Promotional campaign according to Program Policy
10	Redeem	To exchange accumulated Coins into E-voucher
11	E-voucher	The voucher in electric form that is redeemed from accumulated coins on the AEONMALL Vietnam’s mobile app according to Program Policy. Member can use E-voucher for exchanging to gift at AEON MALLs participating the Program or benefits at Partners’ store.
12	QR code	Two-dimensional code including member information or E-voucher information that is displayed on the AEONMALL Vietnam’s mobile app.
13	Bar code	One-dimensional code including member information or E-voucher information that is displayed on the AEONMALL Vietnam’s Mobile App.
14	RMS	Rewards Management System for processing and managing Coin.

II. Policy and mechanisms for accumulating and using Coin

II.1. Objective of the Program:

AEON MALL is a specialist shopping mall developer. Our philosophy of putting the customer first has guided our continuing efforts to create malls that enhance the quality of life, stimulate local economic activity and contribute to community life and culture. AEON MALL cooperates in building of the communities that are exciting, fun to live in and vibrant. We will use our skills to bring new value and attractiveness to communities, society and customers.

To improve customers’ convenience and to expand customers’ benefits, AEONMALL Vietnam introduces AEONMALL Vietnam Rewards Program into Vietnamese market by AEONMALL Vietnam’s mobile app. The Program will provide the rewards that the more use services of AEON MALLs, the more receive benefits.

II.2. Benefits of the Program

• AEONMALL Vietnam Rewards Program is a loyalty program for frequent customers of AEONMALL VIETNAM Co., Ltd company.
• The Program is implemented on the AEONMALL Vietnam’s mobile application.
  • A member can use the AEONMALL Vietnam’s mobile app to earn coins when purchase goods/services at AEON MALL partner’s stores, the main benefits of the Program:
  • Accumulate coins from purchase. Redeem accumulated coins into E-voucher, use this E-voucher for exchanging to gift from AEON MALLs participating Program or benefits at Partners’ stores.
  • Receive promotional information via notification on the AEONMALL Vietnam’s mobile app anytime and anywhere.
  • Enjoy many other exclusive benefits for members only.

III. Policy of AEONMALL Rewards Program

III.1.Policy of member registration, Data collection and storage:

III.1.1.Terms and Conditions of member registration

• A member shall register directly from AEONMALL Vietnam’s mobile app.
• A member shall register one (01) AEONMALL Vietnam Rewards Program member account with one (01) mobile phone number.
• The requirements for member registration is as below:
• Must be 15 years old or older
• Use smartphone with iOS 10.0, Android 5.0 or later
• Must be agreed and responsible for Terms and Condition and Privacy Policy of the Program

III.1.2.Required personnel information for the registration:

All information of the following is mandatory to fill on AEONMALL Vietnam’s mobile app.

Required field	Description
INFORMATION
Full name	Full name
Phone number	Vietnamese mobile phone number
Gender	Select from dropdown list: Male / Female
Date of Birth	Setting by calendar
ID card number	Type ID card number
Shopping center	AEON MALL Tan Phu Celadon
Email	Type your email address
Address	Select from dropdown list: Province/City, District and Ward Type the Road/Street directly

III.2. Policy and mechanisms for accumulating and using Coin:

III.2.1.Accumulating Coin

There are two (02) ways of accumulating Coin: Consumption and Campaign.

III.2.2.Consumption Coin

The condition is as below:

Type	Coins from purchase goods/services of the Partners
Place	At the store of Partners in AEON MALL Tan Phu Celadon
Mechanism of calculation	Based on the total amount purchased by Vietnam Dong (VND) ·       For every VND 10,000 purchase, accumulated one (01) Coin. ·       The Consumption Coin is calculated with the total payment amount of the purchase after any applicable discount.
Accumulating period	– Immediately after completing payment transaction. – The accumulating coin will be valid for redemption after 24 hours from the time of recording into Member’s account. – In case member forget to show Member QR code at cashier counter at the purchase date, allowed to accumulate Coin after purchase within 72 hours from the date of printing on the Transaction invoice in accordance with the following regulations; ·       The required document: 1)      The printed invoice of payment from Payoo POS 2)      The member’s QR code ·       The correspondence place: The Information Counter of AEON MALL

The steps of accumulating Consumption Coin are as below:

• Member presents the screen of member’s QR code on the AEONMALL Vietnam’s mobile app at the cashier counter when purchase goods/ services at the stores.
• The cashier staff scans the member’s QR code, then the system recognize Member.
• The consumption coins will be credited into member’s account on the mobile app immediately after the transaction is completed except the case of error of system or internet connection.

The case of error of system or internet connection occurs;

For any reason, in the case the consumption coin is not credited immediately when purchase or cannot recognize whether the consumption coin is credited or not at the cash register, member can be allowed to accumulate coin by manual adjustment in accordance with the condition of accumulating Consumption Coin. The required steps are as below.

• Shall make sure the coin is accumulated or not in the coin history on the AEONMALL Vietnam’s mobile app.
• If the coins have not accumulated immediately despite meeting the program condition, manual coin adjustment can be allowed with the follows.
• The required document:
  1. The printed invoice of payment from Payoo POS.
  2. The member’s QR code
• The correspondence place: The Information Counter of AEON MALL
• Time of responding: within 24 hours.

III.2.3.Campaign Coin

The condition is as below:

Type	Coin from the Program for promotion purpose
Place	Issued on the AEONMALL Vietnam’s mobile app
Mechanism of calculation	Based on the regulation of each promotion program
Accumulating period	The coins will be top up into Member account automatically

III.3.3.Using Coin

Coin Redemption

• The accumulated coins are shown in the Coin History on the AEONMALL Vietnam’s mobile app.
• The coins are accumulated but not redeemed will be forfeited after the expiry date.
• Coins are NOT exchangeable for cash, only redeemable for E-vouchers on the AEONMALL Vietnam’s mobile app.
• Coins are exchanged into E-voucher on a first-in first-out basis in the RMS system.
• The redemption policy may vary by promotions or from time to time.

E-voucher

• E-voucher is an electronic voucher which is redeemed from accumulated coins on the AEONMALL Vietnam’s mobile app.
• A member can use these E-vouchers for exchanging to gift of AEON MALLs or discount at Partners’ stores.
• When a member wants to use E-vouchers, member shall present the screen of E-vouchers’ QR code on the AEONMALL Vietnam’s mobile app to staff of AEON MALL or Partners.
• The expiration date, usage terms of voucher are stated on each E-voucher.
• E-voucher can be transferred to someone who is an AEONMALL Vietnam Rewards Program member via the AEONMALL Vietnam’s mobile app.

III.3.4.Expiration of Coin

• Coins will be accumulated within one (1) year period, from January 1 to December 31 every year.
• Coins having not been redeemed for E-vouchers in the previous year will automatically be carried forward and can only be redeemed for E-voucher until the end of June 30 of the following year.

III.3.5.Refund of Coin

• In case member requests return goods, the coins have been accumulated for that certain transaction will be returned up to the amount of returned transaction.
• If the accumulated coins in the member account is lower than the returned coins, the system will deduct the available coins in the account fully and recorded “minus status” in the member account. When member purchase new transaction and get accumulated coin, the account will be balanced the minus to zero, after that, the account can be accumulated as normal.

III.3.6.Instruction for member

• AEONMALL Vietnam Rewards Program is free of charge.
  • AEONMALL Vietnam’s mobile app is provided in Vietnamese and English.
  • Members can check transaction history relating to coins on the AEONMALL Vietnam’s mobile app.
  • Members can invite their families and friends to join in the Program by using referral code from AEONMALL Vietnam’s mobile app.
  • Member cannot edit registered Phone number, ID card number, Email. This editing is required the access of the system administrator, please contact the Hotline of each Mall. Other information including Name, Date of birth, Gender, Address…can be edited via AEONMALL Vietnam’s mobile app.

III.3.5.Termination of the Program

1. • Member can terminate the use of the Program by contacting Hotline.
   • AEONMALL Vietnam reserves the right to frozen/terminate the membership and forfeit all accumulated purchase value on the AEONMALL Vietnam’s mobile app of any member who is found to have manipulated usage of the AEONMALL Vietnam’s mobile app in any unacceptable manner in violation of the Terms of Service Agreement.
   • AEONMALL Vietnam can stop or cancel any promotion campaigns any time without prior notice.
   • AEONMALL Vietnam can stop or cancel AEONMALL Vietnam Rewards Program at any time in accordance with Vietnamese law and we ensure to announce customer in advance by press release, notification of AEONMALL Vietnam’s mobile app, website, email…etc.

III.3.6. Revision and abolition

• • AEONMALL Vietnam is in charge of revision and abolition of this Program Policy.
  • The revision and abolition of this Program Policy shall be based on the agreement among Partners.
  • AEONMALL Vietnam may revise or modify Terms and Conditions of this Program any time and announce customer by post or notification on the AEONMALL Vietnam’s mobile app.

 

THE TERMS OF SERVICES AGREEMENT

AEONMALL VIETNAM REWARDS PROGRAM

 

1. Introduction

• This Agreement governs the Terms and Conditions between the Users and AEONMALL VIETNAM Co., Ltd (hereinafter referred to as “AMV”) when Users registered and used AEONMALL Vietnam’s mobile application of AMV and become a Member (hereinafter referred to as “Member”) of AEONMALL Vietnam Rewards Program (hereinafter referred to as “The Program”).
• AEONMALL Vietnam Rewards Program is a program for frequent customers who use AEONMALL Vietnam mobile application and purchase products/services at Shopping center managed by AMV.
• The Program will be carried out at the tenants, including all organizations, individuals supplying goods/service at AEON MALLs that installed payment acceptance equipment assigned by AMV (POS machine of Payoo brand) and accepted to join The Program.
• Coin rewarded to Member based on the value of goods/services purchased in VND at the Partner’s stores of AEONMALL Vietnam or based on the Promotional campaign according to Program Policy.
• AEONMALL Vietnam’s mobile application is only provided by application on the smartphone.
• Before registering AEONMALL Vietnam’s mobile application and participating in the AEONMALL Vietnam Rewards Program, Members are sure to read thoroughly and agree to the content of this Agreement. If Members have any doubts, please contact as phone number: 028.62887733
• This Agreement shall be deemed to be a contract between Members and AEONMALL Vietnam. If you do not agree to any of our terms, please do not register, enable and use the service.
• Only after accepting all the terms and conditions contained in this Agreement, you can become a Member of AEONMALL Vietnam Rewards Program. We recommend that you should read.
• Members may use the AEONMALL Vietnam’s mobile app at the Partner’s store of AEONMALL as a Members’ identification associating all activities related to AEONMALL Vietnam Rewards Program including coin accumulation or redemption for any purchase of goods and/or services by Members.
• AEONMALL Vietnam can store and use information recorded in the registration form and all data relating to procurement at Members of the Program to support direct marketing, statistics, program management or report to government authorities in accordance with the law of Vietnam. All data relating to Members will be kept confidential following Privacy Policy of the AEONMALL Vietnam’s mobile application.
• We may revise this Agreement at any time without prior notice. Changes in this Agreement will be posted on the AEONMALL Vietnam’s mobile application.
• This Agreement shall be governed by the law of Vietnam.
• In case of arising problems and disputes, Members and AMV will discuss directly and negotiate and resolve in the spirit of construction cooperation. In case the dispute cannot be resolved within 30 (thirty) days from the date of arising of the dispute, the Parties have the right to bring the dispute to a competent court in Vietnam in accordance with the law.

 

2. Terms and Conditions

The Users shall meet the following conditions:

• Must be in the age of fifteen (15) years and above.
• Own the legal ID card
• Use compatible smartphones running iOS (version 10.0 or later) or Android (version 5.0 or later) operating systems.
• The Member’s mobile devices is connected internet when using the AEONMALL Vietnam’s mobile app.
• Each mobile phone number can register only one Member’s Account.
• The Member needs to register Member’s Account from AEONMALL Vietnam’s mobile app.

The Member does not use the AEONMALL Vietnam’s mobile app in any of the following cases and purposes:

• Illegal, fraudulent, damaging or promoting criminal activities.
• Any defamation, harassment, threat or infringement of another’s rights, including any information that may be posted on the AEONMALL Vietnam’s mobile app.
• Interfering into using of another’s AEONMALL Vietnam’s mobile app in any form.
• Deliberately spreading viruses, posting malicious code to connect to other applications.

 

3. Policy of accumulated coin

• The Coins are accumulated based on the total posted Vietnam Dong (VND) amount of eligible purchases at the Partner’s stores of AEONMALL Vietnam or from the promotional program according to the Program Policy.
• Members need to present the screen of Member’s QR code/ barcode / ID number on the AEONMALL Vietnam’s mobile app at the cashier in order to earn Coin when purchase.
• For every VND 10,000 (Ten Thousand Vietnam Dong) purchase at the Partner’s stores of AEONMALL Vietnam, members receive 01 (One)
• The accumulated Coin can be redeemed into E-voucher that exchanged to Gift or get discount at Partner’s store. Gift list is announced via AEONMALL Vietnam’s mobile app.
• The accumulated Coins cannot be converted into cash.
• The Coins will be credited into Member’s account immediately after the transaction is completed. The accumulating coin will be valid for redemption after 24 hours from the time of recording into Member’s account.
• The Coins are calculated on the total payment amount of the purchase after deducting all applicable
• The Coins will be accumulated within one (1) year period, from January 1 to December 31 every year. Coins having not been redeemed for E-vouchers in the previous year will automatically be carried forward and can only be redeemed for E-voucher until the end of June 30 of the following year.
• The expiry date of coins will be shown on AEONMALL Vietnam’s mobile app. The coins which accumulated but not redeemed will be forfeited after the expiry date.

 

4. Rights and Responsibilities

Rights of the Members

• Earn and Redeem coin according to the condition of the Program.
• Participate in special promotions or offers for Members.
• Question and complain about AEONMALL Vietnam Rewards Program with AEONMALL Vietnam.

Rights of the AEONMALL Vietnam

• Refuse to provide, cancel, reclaim or revoke privileges of the coin which have or will be received under AEONMALL Rewards program through AEONMALL Vietnam’s mobile application without prior notice to Members in the cases:
• Members cannot convert Coin/promotion due to objective reasons out of control of AEONMALL Vietnam;
• As Member return/cancel goods and services according to the return/cancellation policies of the Partner and the Program;
• Coin accrued incorrectly, are not valid in the Account according to the Program’s regulations;
• Members have signs of using fraudulent tools or methods to benefit from the Program and/or other AEON MALL/Partner’s promotion programs.
• Members violate the terms and conditions of the Program or Promotion policy as notified by AEON MALL and/or the Partner from time to time;
• Member agrees to withdraw Coin according to the programs AEONMALL Vietnam announced from time to time
• In case of force majeure as prescribed by law.
• Store member’s information and transaction data in the Rewards management system in accordance with Privacy Policy of AEONMALL Vietnam and AEONMALL Vietnam Rewards Program.
• Refuse to solve any complaint about leaking of Member’s personal data due to the Member’s fault in leaking username or/and password by themself.

 

Responsibilities of the Members

• Members shall abide by the terms and conditions in the Agreement of the AEONMALL Vietnam Rewards Program.
• Members shall be responsible for compliance with Terms and Conditions of service use of relevant parties.
• Members shall update any change in the Members’ profile information registered on AEONMALL Vietnam’s mobile app.
• Members shall use the AEONMALL Vietnam’s mobile app responsibly, including not using the AEONMALL Vietnam’s mobile app for unlawful activity.
• Members shall be liable to indemnify, defend and hold harmless AEONMALL Vietnam in relation to claims, actions, proceedings, obligations, losses, payments, fines, fines and costs involved related issues incurred by AEONMALL Vietnam, arising from the Member’s breach or failure to comply with the terms and conditions of this Agreement or any Policy or guideline referenced herein and/or non-compliance with the incentives of The Program.

 

Responsibilities of AEONMALL Vietnam

• AEONMALL Vietnam are not responsible for resolving the rights of the Members if information provided by the Members is incomplete and inaccurate, or if the time limit for receipt of benefits is not in accordance with the program.
• Support the members to check and answer the members’ claim.
• When receiving complaints from Members, we will confirm the information whether the case is true as Members reflected. Then we will give the solution timely according to the level of seriousness.

5. Termination
   • The Member may at any time after acceptance and/or usage of the Program, terminate the use of AEONMALL Vietnam Rewards Program service by calling to Hotline of AEON MALLs.
   • AEONMALL Vietnam can stop or cancel the Program at any time in accordance with the Vietnamese law and announce customer in advance by press release, notification on the AEONMALL Vietnam’s mobile app, website information, email…etc.
   • Member dies or other termination cases as provided for by Laws.
   • Member intentionally used the AEONMALL Vietnam’s mobile app in contravention of regulations.
   • The accumulated Coin and redeemed vouchers shall be forfeited upon the Program termination.

 

6. Force Majeure

Without prejudice to any of the provision of this Agreement, the Members agree not to hold AEONMALL Vietnam liable in the event that AEONMALL Vietnam is unable to perform in whole or in part any of its obligations under this Agreement, attributable directly or indirectly to the failure of any mechanical or electronic device, data processing system, transmission line, electrical failure, industrial dispute, any act beyond AEONMALL Vietnam’s control or due to any factor in a nature of a force majeure according to the law.