This Privacy Policy (“Policy”) is used with the purpose to help customers to understand information collected on AEONMALL Vietnam app (Hereinafter referred to as “AEONMALL Vietnam Application”) and to ensure privacy of user’s personal information when access and/or use mobile application of AEONMALL VIỆT NAM, placed inTầng 3, Văn phòng phía Đông, AEONMALL Long Biên, số 27 đường Cổ Linh, Phường Long Biên, Quận Long Biên, Thành phố Hà Nội, Việt Nam (Hereinafter referred to as “Company”).
This policy describes how Company collect, save, share, update, check and protect customer personal reason when joining AEONMALL Vietnam Application. User’s participation in account registration, access to and use of the AEONMALL Vietnam Application is understood as the User has read, understood and agreed to comply with this Policy, including revised and supplemented versions of the Policy (if any).
Version dated: 1/7/2023
This privacy & information processing policy (“Policy”) is used with the purpose to help user to understand information collected, stored and processed by AEONMALL VIETNAM Co., Ltd. (Hereinafter referred to as “AEONMALL Vietnam” or “we”) and to ensure privacy of user’s personal data when access and/or use mobile application of AEONMALL VIETNAM Co., Ltd. (“AEONMALL Vietnam’s mobile app”).
User must be responsible to promptly notify us about inappropriate behavior of using, abusing, violating privacy of third party to AEONMALL Vietnam’s mobile app to provide suitable solution.
1. Method, purpose and scope of information
1.1 User when using the AEONMALL Vietnam’s mobile app may be required to provide personal data (“Personal data”) in order to use the services and facilities provided by the AEONMALL Vietnam’s mobile app. For clarity, Personal data is the information of an individual or used for identification of an individual. Personal data includes general personal data and sensitive personal data, which can be: Full name, date of birth, contact address, place of residence, email, phone number, ID card number, personal identification number, relevant information about health, occupation or any information, data as prescribed by law from time to time is Personal data.
1.2 AEONMALL Vietnam collects, stores and processes user’s Personal data and/or is provided by user to identify, verify information, create/delete user account, support, contact and exchange information with user while providing services. In addition, AEONMALL Vietnam shall process user’s Personal data as prescribed by law and requirement of competent authorities.
1.3 User should commit that given Personal data are true, accurate and sufficient at the time of submission. When user providing Personal data, we understood that user allowed us to collect and use the Personal data with the purpose and scope mentioned in this Policy. Any inaccurate information may affect user’s benefits and we will not be responsible for those cases.
2. The scope of using information
AEONMALL Vietnam uses Personal data provided by user to:
(i) Providing suitable services/utilities for each user.
(ii) Sending notifications about exchanging information activities between user and AEONMALL Vietnam in order for user to follow that information and to announce that AEONMALL Vietnam had recorded that information.
(iii) Connecting and solving user’s issues in special cases.
(iv) Confirming and contacting related transactions in AEONMALL Vietnam mobile app.
(v) To send the user news about promotion campaigns, activities, upcoming events, research, survey of AEONMALL Vietnam and/or our affiliate and/or our partnership via email or SMS, notification.
(vi) Any other purposes to which user’s consent has been obtained.
AEONMALLL Vietnam has the responsibility to cooperate in providing user’s Personal data when there is a request from state agencies who have authorization or in special cases following the regulations of law.
To accomplish the above purposes, AEONMALL Vietnam shall consider sharing your Personal data to:
(i) any individuals assigned by us to collect, store and process Personal data, and/or
(ii) AEONMALL Vietnam Mobile Application development service provider, and/or
(iii) service providers that collect user information or provide care, customer communications, and/or
(iv) competent authorities as prescribed by law.
3. Storing information and editing personal information
3.1 User’s Personal data may be disclosed, stored, and processed in Vietnam or in any countries where AEONMALL Vietnam has a contract with a third party in that country to provide application development services, data collection and processing or customer care and communication.
3.2. User’s Personal data will be processed and stored from the moment we receive the Personal data with the user’s consent, until the user’s request for cancellation or as prescribed by law. User’s Personal data will be secured on the server managed by AEONMALL Vietnam and the server of the AEON MALL Vietnam Rewards Program.
3.3. User has the right to perform change, update, deletion or other actions in accordance with the laws on Personal data provided on database of AEONMALL Vietnam’s mobile app by logging in the user’s personal account and/or follow the instructions in this Policy, unless otherwise provided for by law.
3.4. In case user requests restriction or objection on the processing of user’s Personal data, user shall send the request for restriction or objection to AEONMALL Vietnam via email specified in Clause 3.7 hereinafter. User’s request shall be implemented by AEONMALL Vietnam within the time limit prescribed by law, with all Personal data that user requests the restriction or objection.
3.5. In case user requests AEONMALL Viet Nam to provide user’s Personal data, user shall submit the request under form No.01 specified in the Appendix of Decree No. 13/2023/ND-CP to AEONMALL Viet Nam via email specified in Clause 3.7 hereinafter. This request shall be implemented by AEONMALL Vietnam within the time limit prescribed by law.
3.6. In case users want to delete their accounts of AEONMALL Vietnam’s mobile app, users shall go to their Profile on app. After users delete their accounts, user can not re-register by the same email or phone number within 03 (three) months from the date of deleting account and AEONMALL Vietnam shall store user’s phone number and email address within 3 months after the account is deleted for the purpose of this clause.
3.7. User have the privilege to send requests, complains to email address: nbs@aeonmall-vn.com or via AEONMALL Vietnam’s mobile app. After receiving these requests, we will confirm the information; in case these information of user’s feedback is verified, based on the nature and severity level, AEONMALL Vietnam will have appropriate solution.
4. Third-Party Link
AEONMALL Vietnam’s mobile app may contain links to third-party websites, apps and online service that are not owned or controlled by AEONMALL Vietnam. AEONMALL Vietnam has no control over, and assumes no responsibility for the websites, apps and online service of third party. Please be careful when you leave AEONMALL Vietnam mobile app. User is highly recommended to acknowledge terms and conditions of such websites, apps and online service of third party.
4. Mini Game
• AEONMALL Vietnam’s mobile app includes mini games including Lucky wheel, Quiz game and Hado. These mini games are owned and published by each shopping mall and each shopping mall is solely responsible for resolving any claims from user related to the mini game. All information of customers in mini games will follow this Policy.
• In case the user needs to complain about these mini games, please contact the department in charge of each shopping mall. Contact details are provided in each mini game.
• Apple/Google does not participate in these mini games under any circumstances, including but not limited to being a sponsor.
5. Commitment to protect user’s personal information
Personal information of users on AEONMALL Vietnam’s mobile app are guaranteed to be absolute private following personal information protection policy. Any harvest or using information of each user without purposes mentioned above in this information privacy policy can only be accepted when allowed by that user, unless the regulations from law case.
Do not use, transfer, provide or disclose to any third party about user’s personal information when there is no acceptance from the user except for requests of competent state agencies according to regulations of the Law or be allowed by that user base on rules of this Policy.
In case storage server was hacked that lead to the lost in user’s personal information, AEONMALL Vietnam has the responsibility to notify the issue to authorities to investigate timely and announce to users.
For AEONMALL Vietnam to solve requests/complains of individuals/organizations when contacting us, please provide complete related information including: full name, address, mobile numbers… and responsible with the information. AEONMALL Vietnam will not be responsible or solve any complains relating to user’s benefits if the personal information provided from that user was incorrect.
6. Rights and obligations of user related to Personal data that we control, process:
6.1. Quyền của người dùng/ User’s rights
(a) To be informed of user’s Personal data processing.
(b) To access user’s Personal data in order to look at, rectify or request rectification of user’s Personal data.
(c) To withdraw user’s consent.
(d) To delete or request deletion of user’s Personal data.
(e) To request AEONMALL Vietnam to obtain restriction on the processing of user’s personal data.
(f) To request AEONMALL Vietnam to provide him/her with user’s personal data.
(g) To object to AEONMALL VIETNAM and 3rd-party provider processing user’s Personal data in order to prevent or restrict the disclosure of Personal data or the use of Personal data for advertising and marketing purposes.
(h) To file complaints, denunciations and lawsuits as prescribed by law.
(i) To claim damage as prescribed by law when there are violations against regulations on protection of user’s Personal data.
(j) Other rights as prescribed by law.
6.2. User’s obligations
(a) Protect user’s own personal data.
(b) Fully and accurately provide user’s Personal data.
(c) Other obligations as prescribed by law.
7. Address of the entity that controls and processes Personal data
AEONMALL VIETNAM CO., LTD.
Headquarter: 3rd Floor, East Office, AEON MALL Long Bien, No. 27, Co Linh str., Long Bien ward, Long Bien dist., Hanoi, Vietnam
Hotline: 024 3944 9815 (ext. 145)
Email: nbs@aeonmall-vn.com
8. Commitment to protect user’s Personal data
In all cases, we are committed to, with all necessary and reasonable efforts, to secure and protect the Personal data that user provides in accordance with requirements and standards of protecting Personal data as prescribed by law and regulation of this policy.
Any collection or using Personal data of user without purposes mentioned in this Policy can only be accepted when allowed by that user, unless the regulations from law case.
In case that a violation of Personal data protection regulations is detected, including but not limited to the server being attacked by a hacker leading to the loss of user’s Personal Data, AEONMALL Vietnam shall have the responsibility to notify the issue to authorities to investigate timely as prescribed by law and announce to user to coordinate in solving.
For AEONMALL Vietnam to solve requests/complains of individuals/organizations when contacting us, requestors are obligated to provide sufficient Personal data and responsible with this information. AEONMALL Vietnam will not be responsible or solve any complains relating to user’s benefits if the initial Personal data provided from that user was incorrect.
9. Update
When updating new app version, this Policy might be updated also to replace the initial rules and regulations. Please open your app with newest version to see detail information.
The AEONMALL Vietnam Rewards Program Policy
(Version updated by 04/11/2021)
I. Definition:
STT |
Name | Description |
1 | Program Policy | Means guides, manuals and other documentation which related to AEONMALL Vietnam Rewards Program. |
2 | AEONMALL Vietnam Rewards Program | Called as “The Program”, a promotion program for frequent customers of AEONMALL VIETNAM Co., Ltd company which is delivered on the AEONMALL Vietnam’s mobile app directly.
|
3 | AEONMALL Vietnam’s mobile app | Mobile application for performing the function of AEONMALL Vietnam Rewards Program on the smartphone which is operated and managed by AEONMALL Vietnam Co., LTD. |
4 | AMV | Abbreviation of AEONMALL VIETNAM Co., Ltd |
5 | AEON MALLs | The shopping centers which are wholly owned and/or operated by AMV.
From time to time, AEON MALLs participating in this Program will be listed and updated in Article 2, Section II of this Program Policy. |
6 | Partner | The tenants, including all organizations, individuals supplying goods/service at AEON MALLs that installed payment acceptance equipment assigned by AMV (POS machine of Payoo brand) and registered to join The Program |
7 | Customer | A consumer who purchases of goods or services of Partner, but not yet a Member. |
8 | Member | All customers who are 15 years old and legally registered to participate in AEONMALL Vietnam Rewards Program, own and have activated the identification account on AEONMALL Vietnam’s mobile app. A member shall be entitled to apply one (01) member account with one (01) Vietnamese mobile phone number. |
9 | Coin | Coin rewarded to Member that is issued based on purchase number of goods/services in VND at the store of Partners or based on the Promotional campaign according to Program Policy |
10 | Redeem | To exchange accumulated Coins into E-voucher |
11 | E-voucher | The voucher in electric form that is redeemed from accumulated coins on the AEONMALL Vietnam’s mobile app according to Program Policy. Member can use E-voucher for exchanging to gift at AEON MALLs participating the Program or benefits at Partners’ store. |
12 | QR code | Two-dimensional code including member information or E-voucher information that is displayed on the AEONMALL Vietnam’s mobile app. |
13 | Bar code | One-dimensional code including member information or E-voucher information that is displayed on the AEONMALL Vietnam’s Mobile App. |
14 | RMS | Rewards Management System for processing and managing Coin. |
II. Policy and mechanisms for accumulating and using Coin
II.1. Objective of the Program:
AEON MALL is a specialist shopping mall developer. Our philosophy of putting the customer first has guided our continuing efforts to create malls that enhance the quality of life, stimulate local economic activity and contribute to community life and culture. AEON MALL cooperates in building of the communities that are exciting, fun to live in and vibrant. We will use our skills to bring new value and attractiveness to communities, society and customers.
To improve customers’ convenience and to expand customers’ benefits, AEONMALL Vietnam introduces AEONMALL Vietnam Rewards Program into Vietnamese market by AEONMALL Vietnam’s mobile app. The Program will provide the rewards that the more use services of AEON MALLs, the more receive benefits.
II.2. Benefits of the Program
III. Policy of AEONMALL Rewards Program
III.1.Policy of member registration, Data collection and storage:
III.1.1.Terms and Conditions of member registration
III.1.2.Required personnel information for the registration:
All information of the following is mandatory to fill on AEONMALL Vietnam’s mobile app.
Required field | Description |
INFORMATION | |
Full name | Full name |
Phone number | Vietnamese mobile phone number |
Gender | Select from dropdown list: Male / Female |
Date of Birth | Setting by calendar |
ID card number | Type ID card number |
Shopping center | AEON MALL Tan Phu Celadon |
Type your email address | |
Address | Select from dropdown list: Province/City, District and Ward
Type the Road/Street directly |
III.2. Policy and mechanisms for accumulating and using Coin:
III.2.1.Accumulating Coin
There are two (02) ways of accumulating Coin: Consumption and Campaign.
III.2.2.Consumption Coin
The condition is as below:
Type | Coins from purchase goods/services of the Partners |
Place | At the store of Partners in AEON MALL Tan Phu Celadon |
Mechanism of calculation | Based on the total amount purchased by Vietnam Dong (VND)
· For every VND 10,000 purchase, accumulated one (01) Coin. · The Consumption Coin is calculated with the total payment amount of the purchase after any applicable discount. |
Accumulating period | – Immediately after completing payment transaction.
– The accumulating coin will be valid for redemption after 24 hours from the time of recording into Member’s account. – In case member forget to show Member QR code at cashier counter at the purchase date, allowed to accumulate Coin after purchase within 72 hours from the date of printing on the Transaction invoice in accordance with the following regulations; · The required document: 1) The printed invoice of payment from Payoo POS 2) The member’s QR code · The correspondence place: The Information Counter of AEON MALL |
The steps of accumulating Consumption Coin are as below:
The case of error of system or internet connection occurs;
For any reason, in the case the consumption coin is not credited immediately when purchase or cannot recognize whether the consumption coin is credited or not at the cash register, member can be allowed to accumulate coin by manual adjustment in accordance with the condition of accumulating Consumption Coin. The required steps are as below.
III.2.3.Campaign Coin
The condition is as below:
Type | Coin from the Program for promotion purpose |
Place | Issued on the AEONMALL Vietnam’s mobile app |
Mechanism of calculation | Based on the regulation of each promotion program |
Accumulating period | The coins will be top up into Member account automatically |
III.3.3.Using Coin
Coin Redemption
E-voucher
III.3.4.Expiration of Coin
III.3.5.Refund of Coin
III.3.6.Instruction for member
III.3.5.Termination of the Program
III.3.6. Revision and abolition
THE TERMS OF SERVICES AGREEMENT
AEONMALL VIETNAM REWARDS PROGRAM
The Users shall meet the following conditions:
The Member does not use the AEONMALL Vietnam’s mobile app in any of the following cases and purposes:
Rights of the Members
Rights of the AEONMALL Vietnam
Responsibilities of the Members
Responsibilities of AEONMALL Vietnam
Without prejudice to any of the provision of this Agreement, the Members agree not to hold AEONMALL Vietnam liable in the event that AEONMALL Vietnam is unable to perform in whole or in part any of its obligations under this Agreement, attributable directly or indirectly to the failure of any mechanical or electronic device, data processing system, transmission line, electrical failure, industrial dispute, any act beyond AEONMALL Vietnam’s control or due to any factor in a nature of a force majeure according to the law.